Refund and Return Policy

Your satisfaction is our priority

Complete guide to returns and refunds at CarnivalStore.de

🏛️ Legal Information (Right of Withdrawal)

As a consumer, you have the legal right to withdraw from your purchase within 14 days of receiving your order without giving any reason. This policy complies with German consumer protection laws (BGB § 355 ff.).

Important Notice

We want to make returns and refunds as straightforward as possible. This policy applies to all customers in the European Union and ensures full compliance with consumer protection regulations. Please read this policy carefully to understand your rights and our procedures.

⏰ Return Timeline & Process
1

14-Day Return Window

You have 14 days from the date you receive your order to initiate a return. The return period starts when you physically receive the product.

2

Contact Us

Email us at info@carnivalstore.de with your order number and reason for return. We’ll provide return instructions within 24 hours.

3

Ship Your Return

Package items securely in original packaging and ship to our return address. You’re responsible for return shipping costs.

4

Receive Your Refund

Once we receive and inspect your return, we’ll process your refund within 1-2 business days to your original payment method.

💰 Cost Breakdown & What You’ll Receive
Cost Type Example Amount Who Pays Refund Status
Product Price €50.00 – ✅ Full Refund
Original Shipping €5.00 Customer paid ❌ Not Refunded
Return Shipping €3-8.00 Customer pays ❌ Not Refunded

Example: If you ordered a €50 item with €5 shipping, you’ll receive €50 back. Original shipping fees are non-refundable unless the item was defective.

📋 Return Conditions

Items Must Be:

  • ✅ Unused and in original condition – Items should be in the same condition as received
  • ✅ In original packaging – All original tags, labels, and packaging materials included
  • ✅ Complete – All accessories, manuals, and components included
  • ✅ Clean and undamaged – No signs of wear, damage, or excessive handling

⚠️ Important Note

We reserve the right to refuse returns or deduct value compensation if items show excessive wear or damage beyond normal inspection. Items should only be handled to the extent necessary to determine their nature and functionality.

🚫 Non-Returnable Items

The following items cannot be returned for hygiene, safety, or legal reasons:

  • 🍰 Perishable goods (food, flowers, fresh products)
  • 🎵 Sealed audio/video recordings (CDs, DVDs) if seal is broken
  • 🧴 Personal care items if safety seal is removed
  • ✂️ Custom-made or personalized items
  • 🎁 Digital gift cards and downloadable products
  • 📰 Newspapers, magazines, and periodicals
  • ⚠️ Hazardous materials and flammable liquids
🎁 Gift Returns & Exchanges

Gift Purchase Returns:

  • If an item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return
  • If the gift was shipped to the purchaser first, the refund will be issued to the original buyer
  • Gift recipients can exchange items for different sizes or colors subject to availability
🔄 Defective or Damaged Items

If you receive a defective or damaged item:

  • ✅ Full refund including original shipping costs
  • ✅ We cover return shipping costs
  • ✅ Exchange for same item or full refund
  • ✅ Report within 30 days for immediate resolution

Contact us immediately with photos of damaged items for fastest resolution. Manufacturer defects must be reported within 30 days of delivery for guaranteed free return shipping.

🆘 Need Help with Your Return?

Email: info@carnivalstore.de

Response Time: Within 24 hours

Return Address: Will be provided via email after return request

⏳ Processing Times & Refunds

Refund Timeline:

  • 📦 Inspection: 1-2 business days after we receive your return
  • 💳 Refund Processing: 1-2 business days after approval
  • 🏦 Bank Processing: 3-5 business days (depends on your bank)

Total Time: Usually 5-9 business days from when we receive your return.

Missing or Late Refunds?

Check your bank statement first, then contact your credit card company. If you still haven’t received your refund after this process, contact us at info@carnivalstore.de with your order number.

Note: This policy complies with EU consumer protection laws. Your statutory rights are not affected.

Last updated: August 2025 | Carnival Store GmbH