Shipping Information

Delivery options and costs for your orders

Shipping information for orders at carnivalstore.de

How Shipping Works

We partner with reliable carriers to ensure fast and secure delivery to your location. Shipping costs are calculated automatically based on your destination and chosen shipping method during checkout. All delivery times are estimates and may vary during peak seasons or due to external factors.

🚚 Our Shipping Partners

DHL

Fast and reliable delivery across Europe with tracking and insurance included

DPD

Express delivery service with flexible delivery options and real-time tracking

Both carriers offer: Package tracking, delivery confirmation, and insurance coverage for your orders.

🌍 Shipping Destinations & Delivery Times
Country/Region Available Methods Delivery Time Tracking
Germany Flag Germany (DE)
DHL Priority DPD Express 1-3 business days ✅ Full tracking
Austria Flag Austria (AT)
DHL Economy DPD Standard 3-5 business days ✅ Full tracking
Switzerland Flag Switzerland (CH)
Swiss Post Economy DPD Standard 4-6 business days ✅ Full tracking
EU Flag European Union (EU)
DHL Economy DPD Standard 4-8 business days ✅ Full tracking

💰 How Shipping Costs Are Calculated

Shipping costs are calculated automatically during checkout based on your destination, package weight, and chosen shipping method. The exact cost will be displayed before you complete your purchase, ensuring full transparency.

📦 Packaging & Processing

Order Processing Time

  • In-Stock Items: Processed within 1-2 business days
  • Custom Orders: 3-5 business days processing time
  • Peak Seasons: May require additional 1-2 days

Packaging Standards

  • Eco-friendly packaging materials when possible
  • Secure packaging to prevent damage during transit
  • Discrete packaging for privacy
  • All packages include tracking information
🚫 Shipping Restrictions

Non-EU Countries

For deliveries to non-EU countries, additional duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in our shipping costs.

Restricted Items

  • Hazardous materials and flammable substances
  • Items prohibited by local customs regulations
  • Oversized items exceeding carrier limitations
  • Items requiring special permits or licenses

Remote Areas

Some remote or rural areas may require additional delivery time or incur extra charges. These will be clearly indicated during checkout.

📞 Delivery Support

Tracking Your Order

  • Tracking number provided via email once shipped
  • Real-time tracking available on carrier websites
  • SMS notifications available for some carriers
  • Customer service support for delivery issues

Delivery Problems?

If you experience any issues with your delivery, please contact us at:

  • Email: info@carnivalstore.de
  • Response Time: Within 24 hours
  • Phone: +49 176 4717 8423